19 Best WordPress Plugins for Live Chat in 2025

1. Real-time customer engagement: The onWebChat live chat plugin allows you to chat with website visitors in real-time, enabling you to provide exceptional customer support and boost conversions. This feature can help you address customer queries and concerns immediately, improving their overall experience.

2. Powerful AI chatbot: Elevate your customer service with the built-in AI chatbot, which is designed to enhance user experience and automate responses. This 24/7 automated customer support can help you provide assistance even when you’re not available, ensuring your visitors never feel left behind.

3. Seamless WordPress integration: The plugin seamlessly integrates with WordPress and WooCommerce websites, making it easy to set up and use. This streamlined integration ensures a smooth user experience for both you and your customers.

4. Customizable and feature-rich: The live chat plugin offers a wide range of features, including real-time visitor monitoring, department routing, chat ratings, and typing insights. Additionally, you can customize the chat widget’s appearance to match your website’s branding, providing a cohesive user experience.

5. Excellent user satisfaction: With over 900 active installations and a 4.6 out of 5-star rating, the onWebChat live chat plugin has demonstrated its ability to meet the needs of WordPress users. Recent updates and a responsive support team further contribute to its reliability and user-friendliness.

6. Generous free plan and trial: The plugin offers a 100% free plan that supports almost all features, making it accessible for businesses of all sizes. Furthermore, you can enjoy a 1-month free trial of the Pro AI Plan when you sign up for the live chat service, allowing you to explore the advanced capabilities without any upfront commitment.

1. Seamless WhatsApp Integration: The WP Chat App plugin seamlessly integrates WhatsApp into your WordPress site, allowing you to offer direct customer support and sales channels through the popular messaging app.

2. Customizable Live Chat Experience: With the ability to add multiple agent accounts, customize agent profiles, and set availability hours, you can tailor the live chat experience to your specific business needs and customer preferences.

3. Compatibility with WordPress Caching Plugins: The plugin is designed to work seamlessly with popular WordPress caching plugins, ensuring a smooth and lightning-fast live chat experience for your visitors, even on high-traffic websites.

4. Enhanced Customer Relationship: By displaying agent names, titles, and avatars, the plugin helps build trust and a personal connection with your customers, fostering stronger customer relationships and loyalty.

5. Multilingual Support: The plugin’s compatibility with WPML and other translation plugins makes it a great choice for businesses with a global audience or those running multilingual websites.

6. Proven Popularity and Reliability: With over 100,000 active installations and a 4.9-star rating, the WP Chat App plugin has demonstrated its popularity and reliability, giving users confidence in its capabilities.

1. Easy Live Chat Integration: The Social Chat plugin allows your customers to click a button and open a direct WhatsApp conversation with your business, making it a seamless live chat solution for your website.

2. Customizable Button and Contact Box: With options to customize the WhatsApp button’s appearance, position, and pre-filled message, as well as a customizable contact box, you can easily brand and integrate the live chat feature to match your website’s design.

3. Popularity and User Satisfaction: With over 200,000 active installs and a 4.9-out-of-5 star rating, the Social Chat plugin has proven to be a reliable and well-received live chat solution for WordPress users.

4. Responsive and Regularly Maintained: The plugin has been updated recently, indicating that the developers are actively addressing issues and improving the plugin to provide a better user experience.

5. Versatile WooCommerce Integration: For ecommerce websites, the plugin offers the ability to include a dedicated WhatsApp button on your WooCommerce product pages, allowing customers to easily initiate a chat with your support team.

6. Premium Features for Advanced Needs: The premium version of the Social Chat plugin offers additional features, such as multiple WhatsApp numbers, customizable chatbox interfaces, and integration with Google Analytics, making it a comprehensive solution for businesses with more complex live chat requirements.

1. Seamless WooCommerce Integration: The WordPress Live Chat Plugin for WooCommerce by LiveChat seamlessly integrates with your WooCommerce store, allowing you to engage with customers directly on your e-commerce platform and address their questions or concerns in real-time.

2. Robust Live Chat Features: This plugin offers a wide range of features to enhance your customer support, including automated messages, chat invitations, and visitor analytics – all within a modern and customizable chat interface.

3. Convenient Customer Support: The built-in ticketing system allows you to manage offline communication with customers, ensuring they receive prompt assistance even outside of regular business hours.

4. Increased Sales and Conversions: By providing instant, personalized support, this live chat plugin can simplify the buying process and increase sales and conversions on your WooCommerce store.

5. Trusted and Reliable: With over 2,000 active installations and a 4.4-star rating, this plugin is a popular and well-regarded choice among WordPress and WooCommerce users, demonstrating its reliability and responsiveness to user needs.

6. Seamless Integrations: The plugin integrates with popular third-party apps, such as Mailchimp, Zendesk, and HubSpot, allowing you to streamline your customer support and sales processes.

1. Seamless Live Chat Integration: The ActiveCampaign plugin for WordPress makes it easy to enable live chat functionality on your website. By leveraging the ActiveCampaign Conversations feature, you can engage your visitors in real-time and provide personalized support, improving customer satisfaction and loyalty.

2. Powerful Customer Tracking and Automation: With the plugin’s site tracking capabilities, you can gain valuable insights into your website visitors’ behavior and interests. This data can be used to trigger automated, personalized email campaigns that keep customers engaged and drive more sales.

3. Robust Integrations for a Unified Experience: As an ActiveCampaign product, this plugin seamlessly integrates with over 870 other popular tools and platforms, including WordPress, Shopify, Salesforce, and more. This ensures a cohesive customer experience across your various marketing channels.

4. High User Satisfaction and Reliability: With a stellar 4.6-star rating from over 60,000 active users, the ActiveCampaign plugin has demonstrated its ability to deliver a reliable and user-friendly live chat solution. The plugin’s recent updates and responsiveness to issues further highlight its commitment to providing a quality experience.

5. Scalable Pricing to Fit Your Needs: ActiveCampaign offers a range of pricing plans starting at just $9 per month, making it an accessible solution for businesses of all sizes. As your customer base and marketing needs grow, the platform can scale with you, ensuring your live chat functionality remains robust and effective.

1. Forever-free for up to 3 users: The Zoho SalesIQ WordPress plugin offers a forever-free plan for up to 3 users, making it a cost-effective solution for small businesses or those just starting out with live chat.

2. Comprehensive visitor tracking: The plugin’s advanced visitor tracking capabilities allow you to prioritize your hottest leads and not waste time on cold prospects, helping you focus your sales and support efforts where they matter most.

3. Automated messaging and chatbots: With the plugin’s proactive chat triggers and codeless chatbot builder, you can engage visitors on high-intent pages without requiring constant manual intervention, saving your team time and effort.

4. Built-in audio call and screen share: For complex issues that can’t be resolved through text-based chat, the plugin’s built-in audio call and screen share features enable your operators to provide personalized, hands-on support to customers.

5. Real-time chat translation: The plugin’s real-time chat translation feature ensures that you can communicate effectively with customers regardless of their language preferences, removing language barriers and providing a seamless support experience.

6. Trusted by over 450,000 businesses: The fact that Zoho SalesIQ is trusted by such a large number of businesses and has a solid 4.1-star rating out of 5 demonstrates its reliability and the satisfaction of its users, giving you confidence in its capabilities.

1. Comprehensive Live Chat Solution: Smartsupp offers a full-featured live chat system that allows you to engage with your customers in real-time, just like having a friendly conversation. This helps build stronger relationships and improve customer satisfaction.

2. AI-Powered Chatbots and Automation: With Smartsupp’s AI-powered chatbots, you can automate responses, guide customers to the right products, and provide valuable assistance even when you’re not available. This can help save time and improve the overall customer experience.

3. Seamless Integration and Multichannel Support: Smartsupp seamlessly integrates with your WordPress site and allows you to manage conversations from various platforms, including Messenger and email, all in a single user-friendly dashboard. This ensures you never miss an important customer inquiry.

4. Robust Lead Generation and Conversion Tools: Smartsupp’s lead collection and categorization features, combined with its advanced e-shop data integration, enable you to effectively turn visitors into loyal customers. The ability to access detailed customer information during chats can further boost your sales efforts.

5. High User Satisfaction and Trustworthiness: With over 20,000 active installs and a 4.7-out-of-5-star rating, Smartsupp has proven its popularity and reliability among WordPress users. The fact that it has resolved issues in the last 2 months suggests the plugin is actively maintained and responsive to user needs.

6. GDPR Compliance and Secure Data Storage: Smartsupp complies with strict EU data protection laws and securely stores your data in the European Union, providing you and your customers with peace of mind about data privacy and security.

1. Comprehensive Chat Channel Integration: Bit Assist offers a wide range of chat channel integrations, including popular platforms like WhatsApp, Facebook Messenger, Telegram, Line Messenger, and over 30+ other options. This allows your customers to connect with you through their preferred communication channels, improving accessibility and convenience.

2. Customizable Floating Chat Widget: The plugin provides a highly customizable floating chat widget that can be tailored to match your website’s branding and design. You can adjust the color, icon, position, size, and shape of the widget to ensure it seamlessly blends with your online presence.

3. Unique Features for Enhanced Customer Support: In addition to the chat functionality, Bit Assist includes features like a custom contact form, FAQ section, knowledge base, and WooCommerce order details integration. These tools can help you provide more comprehensive customer support and address common inquiries efficiently.

4. Positive User Feedback and Recent Updates: With over 7,000 active installs and a 4.7-star rating, Bit Assist has demonstrated its popularity and user satisfaction. The plugin has also received regular updates, indicating the developer’s commitment to continuously improving the product and addressing any issues.

5. Versatility Across Platforms: Bit Assist offers the ability to publish your chat widget on external websites, including platforms like Shopify, Wix, and Squarespace. This flexibility allows you to extend your customer support capabilities beyond your WordPress site, reaching a wider audience.

6. Powerful Analytics and Customization Options: The Bit Assist Pro version offers advanced features like widget analytics, business hours scheduling, and the ability to add custom CSS. These tools can help you optimize your chat widget’s performance and align it with your specific business needs.

We recommend Bit Assist as a comprehensive and user-friendly WordPress plugin that can enhance your customer support efforts through its diverse chat channel integrations, customizable design, and additional customer service-oriented features.

1. Instant Live Chat Integration: The Formilla Live Chat plugin installs easily and adds a responsive live chat widget to your WordPress or WooCommerce site, allowing you to start chatting with visitors immediately.

2. Mobile-Friendly Chat Experience: With Formilla’s mobile apps for iOS and Android, you can chat with customers on the go, and the responsive chat widget ensures a smooth experience for visitors on any device.

3. Robust Visitor Monitoring and Insights: The plugin’s real-time visitor tracking provides valuable information like visitor location, browser, and pages viewed, helping you better understand and engage with your audience.

4. Multilingual Support and Customization: Formilla’s live chat feature can be customized in multiple languages, and the ability to brand the chat widget helps it seamlessly integrate with your website’s design.

5. Powerful Automation with Chatbots: The plugin offers both basic chatbots and advanced AI-powered chatbots, which can automatically qualify leads, book meetings, and provide information to customers 24/7, even when you’re offline.

6. Strong User Ratings and Recent Updates: With over 3,000 active installs and a 4.7-star rating, Formilla Live Chat has proven to be a reliable and well-supported plugin, with the latest version released just 4 weeks ago.

1. Seamless Integration with WordPress: The LiveChat plugin is designed to work seamlessly with the most popular WordPress site builders, including Elementor, Divi, Beaver Builder, and more. This ensures easy integration and a hassle-free setup process for your WordPress site.

2. Customizable and Personalized Experiences: With the LiveChat plugin, you can customize the chat widget to match the branding and aesthetics of your website. You can also add team photos for more personalized interactions, creating a more engaging experience for your customers.

3. Robust Efficiency Features: The plugin offers a range of efficiency features, such as targeted messages, quick replies, and chat tags, to help you streamline your customer support processes and provide faster, more personalized responses.

4. 24/7 Customer Support: The plugin allows your customers to message you even when your team is offline, and all their messages will be stored within the LiveChat system, ready to be replied to. This ensures your customers can always get the support they need, even outside of your regular business hours.

5. Extensive Integration Capabilities: The LiveChat plugin seamlessly integrates with a wide range of popular third-party apps and services, including Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, and Salesforce, making it a versatile solution for businesses of all sizes.

6. Proven Popularity and Positive User Feedback: With over 20,000 active installs and a 4.7-out-of-5-star rating, the LiveChat plugin has demonstrated its popularity and user satisfaction. The plugin’s recent updates and responsiveness to issues further reinforce its reliability and ongoing development.

1. All-In-One Communications Hub: The 3CX Free Live Chat plugin offers a comprehensive communication solution for businesses, allowing you to manage live chat, voice calls, WhatsApp, Facebook, and SMS messages all from a single dashboard.

2. Completely Free, No Hidden Costs: Unlike many other live chat plugins, 3CX Live Chat is 100% free, with no trial periods or credit card requirements. You can start using the plugin immediately without any financial commitment.

3. Proven Reliability with 30,000+ Active Installations: With over 30,000 active installations and a 4.6-star rating, the 3CX Live Chat plugin has a track record of reliability and user satisfaction, making it a trusted choice for businesses.

4. Seamless Integration with Mobile and Desktop Apps: The plugin offers mobile and desktop applications, allowing your team to stay connected and respond to customer inquiries on the go, ensuring quick and efficient customer service.

5. Robust Feature Set: In addition to live chat, the plugin includes features such as video conferencing, a ring group, and an auto-attendant, providing a comprehensive communication solution for your business.

6. Responsive Development Team: While the plugin has had only one issue in the last two months, the development team has demonstrated their commitment to addressing any concerns promptly, ensuring a smooth user experience.

1. Comprehensive Live Chat Features: Crisp Live Chat offers a robust set of features including live chat, chatbot, real-time notifications, mobile and desktop apps, and even the ability to see what visitors are typing in real-time – all in a free and user-friendly package.

2. Versatile for Multiple Use Cases: This plugin can be used for a variety of purposes, such as providing customer support, assisting sales, and enriching your marketing database through lead capture – making it a great fit for businesses of all sizes.

3. Exceptional User Satisfaction: With a 4.6-out-of-5-star rating from over 20,000 active users, Crisp Live Chat has clearly demonstrated its ability to deliver a high-quality experience that satisfies WordPress users.

4. Continuous Improvement: The plugin has seen regular updates, with the latest one just 2 months ago, indicating that the Crisp team is committed to keeping the plugin up-to-date and responsive to user needs.

5. Fair and Transparent Pricing: Unlike other live chat services that offer limited functionality in their free plans, Crisp provides an unlimited free live chat service, making it a cost-effective solution for WordPress users.

6. Extensive Integration Capabilities: Crisp Live Chat seamlessly integrates with a wide range of tools, including Slack, email, social media, and messaging platforms, allowing you to streamline your customer communication and collaboration.

1. Versatile chat options: Chaty offers a wide range of chat channels, including WhatsApp, Facebook Messenger, Telegram, Viber, and more, giving your website visitors the freedom to choose their preferred communication method.

2. Personalized chat experience: The plugin’s Pro version allows you to create dynamic and personalized chat pop-ups using merge tags, such as page title, URL, and WooCommerce product information, enhancing the user experience and increasing engagement on your site.

3. Dedicated customer support: With a 5-star rating and responsive support team, Chaty demonstrates a commitment to providing a high-quality product and ensuring a smooth experience for its users.

4. Seamless integration: Chaty works well with popular page builders like Elementor, Divi, and WooCommerce, making it easy to integrate the live chat feature into your existing website.

5. Proven popularity: With over 300,000 active installations and regular updates, Chaty has shown itself to be a reliable and widely-used solution for live chat on WordPress sites.

6. Customization options: Chaty offers a range of customization features, including the ability to change the position, design, and visibility of the chat buttons, allowing you to tailor the live chat experience to your website’s needs.

1. Multilingual Live Chat: The GTranslate plugin offers automatic translation of your live chat interface into over 103 languages, allowing your customers to communicate with you in their preferred language. This can significantly improve the user experience and accessibility of your live chat feature.

2. Cloud-based Approach for Seamless Performance: Unlike other translation plugins that can slow down your website, GTranslate uses a cloud-based approach that does not impact your site’s performance. This ensures a smooth and responsive live chat experience for your visitors.

3. Robust Paid Features for Advanced Multilingual Support: The paid versions of GTranslate offer a range of advanced features, including multilingual SEO, human-level translation quality, and the ability to translate product pages, meta data, and schema.org structures for your WooCommerce store. These features can help you expand your global reach and boost international sales through your live chat channel.

4. High User Satisfaction and Responsiveness: With a 4.9-out-of-5-star rating and active user community, the GTranslate plugin has demonstrated a high level of user satisfaction. Additionally, the developers have a track record of resolving issues quickly, with 92 out of 96 issues addressed in the last 2 months, which ensures a reliable and well-supported live chat experience.

5. Automatic Language Detection and Seamless Updates: GTranslate’s ability to automatically detect and switch the language based on the user’s browser settings, combined with its cloud-based updates, makes it a hassle-free solution for maintaining a multilingual live chat feature on your WordPress site.

1. Real-Time Customer Support: With Chatway Live Chat, you can provide instant assistance to your website visitors, enhancing their experience and building trust in your brand. The live chat feature facilitates quick issue resolution, ensuring your customers receive the support they need in real-time.

2. Lead Generation and Visitor Engagement: Chatway Live Chat can be used as a proactive tool to engage website visitors, initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads. The interactive live chat feature helps you foster meaningful connections with your audience.

3. Comprehensive Helpdesk and Customer Feedback: Chatway’s integrated FAQ and helpdesk features allow you to address common customer questions, reducing the number of support tickets. Additionally, the live chat platform enables you to gather instant feedback from your website users, helping you improve your offerings and better understand your customers’ needs.

4. Enhanced Sales and Technical Support: Chatway Live Chat can boost your e-commerce sales by providing personalized customer assistance during the buying process. The plugin also offers technical support capabilities, empowering your users to seek real-time help for troubleshooting and issue resolution, improving customer satisfaction.

5. Multilingual Support and Customization: Chatway Live Chat allows you to translate the live chat widget into multiple languages, making it accessible to a diverse global audience. The plugin also offers extensive customization options, enabling you to seamlessly integrate the live chat feature into your website’s branding and design.

6. Robust Collaboration and Mobile Accessibility: Chatway Live Chat supports team collaboration, allowing you to invite agents and distribute workloads for efficient customer support. Furthermore, the plugin’s native mobile apps for iOS and Android enable you to engage with website visitors on-the-go, ensuring timely responses and a consistently high level of customer service.

1. Comprehensive Live Chat Features: The Better Messages plugin offers a robust set of live chat features, including real-time private messaging, group chats, voice and video calls, screen sharing, and even AI-powered chatbots. This wide range of tools ensures you can create an engaging and interactive chat experience for your website users.

2. Seamless Integration with Popular Platforms: The plugin is compatible with a variety of popular WordPress plugins and themes, such as BuddyPress, Ultimate Member, PeepSo, and WooCommerce. This makes it easy to integrate the live chat functionality into your existing website infrastructure, providing a consistent user experience.

3. High User Satisfaction and Active Development: With over 10,000 active installs and a 4.8-out-of-5-star rating, the Better Messages plugin has proven its reliability and user-friendliness. The plugin is also actively maintained, with recent updates and issues resolved, ensuring you can trust it to support your live chat needs.

4. Powerful Customization Options: The plugin offers a range of customization options, including support for RTL layouts, custom branding, and the ability to translate the interface into multiple languages. This flexibility allows you to tailor the live chat experience to match the branding and design of your website.

5. WebSocket-powered Efficiency: The plugin’s WebSocket version, available as a paid option, provides even more advanced features, such as instant conversations, video and audio calls, and group chats. This technology significantly reduces the load on your server, ensuring a smooth and responsive live chat experience for your users.

1. Comprehensive customer experience solution: Tidio offers an all-in-one platform with live chat, AI chatbots, and multichannel communication, making it a robust solution for businesses looking to enhance their customer service and drive sales.

2. Powerful AI chatbot integration: The plugin’s Lyro AI chatbot can automatically answer up to 70% of customer questions, providing fast and personalized support 24/7 without the need for extensive training or setup.

3. Seamless WooCommerce integration: Tidio allows you to browse and send WooCommerce product cards directly within the chat, creating a seamless shopping experience for your customers and enabling more effective cross-selling and upselling.

4. Highly rated and actively used: With over 100,000 active installations and a 4.8-star rating, Tidio is clearly a trusted and popular live chat solution among WordPress users, making it a reliable choice for your business.

5. Easy setup and customization: The plugin can be integrated into your WordPress site in just 30 seconds, and its drag-and-drop chatbot editor allows you to create custom chatbot scenarios without any coding knowledge.

6. Multilingual support: Tidio supports a wide range of languages, allowing you to communicate with your customers in their preferred language and provide a more personalized experience.

1. Seamless Live Chat Experience: The HubSpot WordPress plugin offers a robust live chat feature that allows you to engage with website visitors in real-time, providing them with the support and assistance they need. With customizable styling to match your branding, this feature helps you turn visitors into customers.

2. Intelligent Chatbot Capabilities: The plugin comes with a variety of chatbot options, including a concierge chatbot, a lead qualification chatbot, a meeting scheduling chatbot, and more. These smart chatbots can provide 24/7 support and automate various customer interactions, making your website a marketing powerhouse.

3. Multi-Channel Engagement: The HubSpot plugin seamlessly integrates with popular communication tools like Slack, allowing you to receive and respond to live chat notifications on the go. This ensures your team can provide timely and personalized support to your customers across multiple channels.

4. Extensive Integrations: The plugin boasts over 1030 integrations, including popular tools for social media, email marketing, e-commerce, and more. This means you can create a unified customer experience and streamline your marketing and sales efforts, all from within the HubSpot WordPress plugin.

5. Trusted by Thousands: With over 300,000 active installations and a 4.4-star rating, the HubSpot plugin has proven itself to be a reliable and popular choice among WordPress users. Additionally, the plugin receives regular updates, with 3 out of the last 4 issues being resolved in the last 2 months, ensuring a smooth and secure experience.

6. Comprehensive Analytics: The HubSpot WordPress plugin offers detailed analytics and reporting capabilities, allowing you to track the performance of your live chat, forms, email campaigns, and other marketing efforts. This data-driven approach empowers you to make informed decisions and optimize your marketing strategy.

1. Seamless WordPress Integration: The Tawk.To Live Chat plugin integrates seamlessly with WordPress, making it easy to monitor and chat with visitors across all your WordPress websites from a single dashboard.

2. Comprehensive Functionality: Tawk.To offers a robust set of features, including unlimited messaging, a built-in ticketing system, and a Knowledge Base, all available for free to help you provide exceptional customer service.

3. Real-Time Engagement: With Tawk.To, you can greet new and returning visitors, assist them through pain points, and even message them before they leave your site, boosting conversions and enhancing the overall user experience.

4. Multi-platform Accessibility: The Tawk.To app is available for iOS, Android, Windows, and macOS, allowing you to stay connected and responsive to your customers from anywhere, at any time.

5. Proven Popularity and User Satisfaction: With over 100,000 active installations and a 4.6-out-of-5-star rating, Tawk.To has clearly established itself as a trusted and reliable live chat solution among WordPress users.

6. Continuous Support and Updates: The plugin is regularly updated, with the most recent update occurring just 2 weeks ago, ensuring that you and your customers benefit from the latest features and improvements.